Help & Support

PaintBook — Home Finish Passport

Common questions

Do I need an account?

Yes. PaintBook stores records you will want years from now, so they live in your account rather than only on the phone. That is what lets them survive a reinstall, a lost phone or a new device — sign in and everything is back.

Does it work without internet?

Yes. You can add and edit records with no signal at all — they save immediately and sync when you're back online. Photos queue up and upload themselves. If an upload fails, you'll see “Upload failed — tap to retry” rather than silently losing the photo.

Can it identify a paint colour from a photo of my wall?

No, and be sceptical of anything that claims it can. Lighting, camera processing and screen calibration make that unreliable. Smart Scan reads the label — the tin, the box, the packaging — where the colour name and code are printed.

Smart Scan didn't read my label

Usually one of these:

• Hold the camera closer and steadier — small text needs to fill the frame.
• Avoid glare; glossy tins reflect badly under direct light or flash.
• Flatten curved labels as much as you can, or take two shots.

Manual entry is always available, on every screen where scanning is offered.

I don't know the product code. Can I still save it?

Yes. Only one useful detail is required — a brand, a colour name, or even just a note. Product codes, SKUs, receipts, installers and purchase dates are all optional, because most people genuinely don't have them.

How do I get my records out?

With PaintBook Pro: Passport tab → choose a property → pick what to include → Generate PDF. You get a proper document with every room and finish, which you can share or keep. Useful when selling a home or handing over to a client.

On the free plan, email us from the address you sign in with and we'll send you a copy of your records.

How do I cancel my subscription?

In Google Play → Subscriptions, or through Settings → Subscription → Manage Subscription in the app, which takes you to the same place. Billing is handled by Google Play, so we cannot cancel it for you. Cancelling keeps Pro active until the period you've paid for ends.

I paid but Pro isn't showing

Try Settings → Subscription → Restore Purchases. Verification happens on our server, so it can take a moment after purchase. If it still doesn't appear, email us with the date of purchase.

How do I delete everything?

Settings → Delete Account & Data. See the account deletion page for exactly what is removed. Export any PDFs you want to keep first — deletion cannot be undone.